Things Managers Should Teach Call Centre Agents To Avoid Dead Air
Call centre agents learn many things during call centre training in Australia. Dead air moments are moments of silence during a call that last for long. There are many causes of dead air moments. Dead air moments are bad for your business and you need…
Important Tips For Training Call Centre Agents For Businesses
Call centre training is necessary for every call-based business. You can enhance the call centre training using the tips provided in this blog post. Introducing the team You need to kick off the training with an introduction from the management, head of departments…
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